Leadership and Management Post Pandemic: Managing Change, Culture and Diversity 2022b

Leadership and Management Post Pandemic: Managing Change, Culture and Diversity 2022b

Leadership and Management Post Pandemic: Managing Change, Culture and Diversity

November 14 – 17

Live Content sessions held: 8am–12pm (EST) | 1pm–5pm (GMT) | 9pm–1am (SGT) 

Chair: Janet Cosier, former advisor on strategic planning and risk management, Bank of Canada

The pandemic has changed what’s expected of central banks and how they work. Three trends are clear. First, central banks are increasingly called upon to revisit their mandates, notably with respect to climate risk. Second, as public institutions, they are expected to contribute to environmental policies and diversity and inclusion. Third, fintech is questioning long-held tenets of central banking, even the central bank itself. Naturally, these create questions for policy. This resetting of relationships between a central bank and its stakeholders has broader implications for operations, resourcing and leadership. Can central banks – who value consistency, who are a byword for reliability, whose stock-in-trade is credibility – move in step with these demands? Can they get ahead?

This course is designed to equip central bankers to meet these challenges. Each day will feature three hours of expert-led Live Content to maximise the opportunity to share and learn. The chair will ensure participants have opportunities to network throughout the course, with time set aside for a workshop on implementing key learnings.

View chair letter.

Agenda

Two weeks prior to your training course you will be emailed access to our content hub with course materials, including a trial to Central Banking if you are not already subscribed. There will be a combination of articles, reports and presentations that will contribute to two hours of preparation time for the live content. Presentations for the sessions will also be held here subject to the speaker approval.

13:0013:30

Leadership and Management Post Pandemic Course Introduction
Course introduction session led by the chair

13:00 - 13:30

  • Introductions and welcome from the chairperson
  • Overview of the training course
  • Discussion of the delegate expectations
Janet Cosier

Former advisor on strategic planning and risk management

Former Bank of Canada

Janet Cosier is the former Chief Risk Officer and Adviser on Strategic Planning at the Bank of Canada. She continues in her capacity as the Chair of the Board of Directors of the Canadian Payments Association. She has served in a variety of functions including comptroller and chief accountant, as well as chief internal auditor, before being appointed adviser to the governor. She has provided technical assistance to various central banks in the areas of strategic planning, risk management, governance and financial reporting. Before joining the Bank of Canada, she worked with the Office of the Auditor General of Canada and with the Department of Industry, Trade and Commerce. Mrs Cosier holds degrees from York University and the University of Windsor in mathematics, computer science, accounting and financial management.

13:3014:30

Transformation of the culture and identity of central banks during and post-pandemic

14:30 - 15:30

  • How is the Covid-19 pandemic impacting central banks?
  • The response of central banks to Covid-19: staffing, technology and ways of working  
  • How has central bank communication been forced to innovate by the pandemic?  
  • What lessons have central banks leaders taken from the pandemic to ensure their organisations remain adaptable in the future?
Sheila M’Mbijjewe

Deputy Governor

Central Bank of Kenya

Sheila Mmbijjewe MBS, ACCA (UK) was appointed Deputy Governor of the Central Bank of Kenya with effect from 19th June, 2015. She holds a BA in Accounts and Finance and is a Chartered Accountant England and Wales.

Sheila was the first woman in Kenya to be appointed as an executive director of a publicly quoted commercial bank. She has worked in the commercial banking sector in Kenya, the Monetary Policy Committee of the Central Bank of Kenya, the Financial Reporting Centre of Kenya, Pricewaterhouse Kenya and Deloitte Touché Kenya. More recently Sheila became the first Kenyan woman to be appointed to the Board of a large international publically quoted company.

Sheila was a founding member of the Monetary Policy Committee in Kenya and the Crime and Anti- Money Laundering Act Advisory Committee of Kenya. She has been a director of the Capital Markets of Kenya, the Disclosure Committee of the Capital Markets in Kenya and the Information and Technology Committee of the Nairobi Stock Exchange, Old Mutual Insurance Company Kenya amongst others.

In 2008 she was awarded the Moran of the Burning Spear (MBS), a presidential medal for service to her country.

 

14:3014:45

Break

12:45 - 13:00

14:4515:45

From suptech to CBDC – how fintech is changing central banking

15:45 - 16:45

  • What are the key fintech challenges for central banks and how can they meet them? 
  • Opportunities for fintech to enhance performance of core functions
  • Overview of how fintech is impacting central bank mandates 
  • Discussion: how can central banks recruit and retain top fintech talent?
Stephen Mwaura

Chairman, Fintech Institute & former head of national payments systems

Former Central Bank of Kenya

15:4516:00

Break

12:45 - 13:00

16:0017:00

Climate risk and the ESG agenda: impact and implications for central banks

14:45 - 15:45

  • Climate change as the emerging source of local and systemic instability
  • Impact and implications for monetary policy strategy, conduct and implementation
  • Overview of new roles and responsibilities for central banks in the areas of green finance and ESG
  • Discussion: how are central banks tackling climate risk in the delegates’ home jurisdictions?
Audun Grønn

Former special advisor to the governor

Norges Bank

Born 1953. Mr. Grønn holds a graduate degree in economics (cand.oecon. 1979) from the University of Oslo. Work experience since 1980 includes various positions at Norges Bank, including Director of International Department, Director of Statistics Department, and Special Advisor to the Governor. Mr. Grønn spent altogether eight years at IMF’s Executive Board in Washington DC, as Senior Advisor (1989-1992), Alternate Executive Director (2011-2013) and Executive Director (2013-2016), as well as one year at the ECB in Frankfurt as national central bank expert (2005-2006). He retired from his position at Norges Bank in July 2021, but continues as a consultant on a part-time basis.

Resourcing for the future: greater efficiency, stronger identity

13:0014:00

New ways of working in central banks

15:15 - 16:15

  • How has the Covid-19 pandemic accelerated the adoption of new ways of working?
  • Key ways to implement new ways of working and helping employees to adapt
  • How can central banks attract, retain and develop talent through the way they work?
  • What are the key traits and competencies that due to recent events have become increasingly important for central banks to cultivate in order to maximize potential of their workforce?
  • Discussion: what do participants think the future of work in their own organisations will look like?
Mugur Tolici

Director, human resources department

National Bank of Romania

An economist by education, Mugur Tolici has gained a significant experience in central banking activities, during the 20+ year career in the National Bank of Romania, in the fields including monetary policy, economic research, cash issuance and circulation, and human resources. During his career, he has been head of monetary policy division, adviser to the deputy governor, head of the governor's office, deputy director of cash dept. and HR director. In his last capacity he led a major transformation project aimed at creating and implementing a people management system based on the best HR practices, suited to organization’s needs and culture, and ready to address the challenges of a continuously changing environment. For 1 year, between 2018-2019, Mr. Tolici worked for the International Monetary Fund in Washington DC as a Senior Adviser for the Executive Director (Dutch-Belgium Constituency) representing Romania and North Macedonia. He has a rich academic experience as lecturer at the Bucharest University of Economic Studies and National University of Political Studies and Public Administration.

Mr Tolici holds a degree in banking and finance, and a PhD in economics.

14:0014:15

Break

12:45 - 13:00

14:1515:15

Workshop part 1 – inclusive leadership: the way forward – challenges, opportunities, benefits and risks

14:00 - 15:00

  • Current pressures and challenges to leadership and management in central banks
  • Crucial skills and qualities required for successful and effective leadership
  • The role of leaders in managing and maximising performance in times of change
  • Impact of increasing diversity in leadership and management positions for central banks
 
Janet Cosier

Former advisor on strategic planning and risk management

Former Bank of Canada

Janet Cosier is the former Chief Risk Officer and Adviser on Strategic Planning at the Bank of Canada. She continues in her capacity as the Chair of the Board of Directors of the Canadian Payments Association. She has served in a variety of functions including comptroller and chief accountant, as well as chief internal auditor, before being appointed adviser to the governor. She has provided technical assistance to various central banks in the areas of strategic planning, risk management, governance and financial reporting. Before joining the Bank of Canada, she worked with the Office of the Auditor General of Canada and with the Department of Industry, Trade and Commerce. Mrs Cosier holds degrees from York University and the University of Windsor in mathematics, computer science, accounting and financial management.

15:1515:45

Networking break

15:30 - 16:00

15:4516:45

Greening central banks’ carbon footprints

16:45 - 17:45

  • What are central banks doing to green their internal operations?
  • Key sustainability goals and targets for cutting central banks’ environmental footprints
  • Successes and challenges from central banks with advanced green initiatives
  • Discussion: which areas are participants’ own organisations focused on greening?

 

Becoming a better organisation: challenges, strategies and benefits

13:0014:00

Measuring performance in central banks

14:00 - 15:00

  • What are the fundamental measures of performance and institutional credibility?
  • Best-practice activities in central bank performance measurement
  • Key issues around applying commercial sector performance management techniques in central banks
  • Discussion: what are participants’ views on the best approaches to performance measurement?
Kenneth Sullivan

Director

Central bank consulting and former senior financial expert, International Monetary Fund

Kenneth Sullivan was until 2015 a senior financial sector expert with the International Monetary Fund. Previously, he spent seven years at the Reserve Bank of New Zealand as chief manager of both Accounting and Corporate Services where the bank won accounting prizes for the transparency of its published financial statements. Prior to that he provided a financial management information system consultancy, held senior accounting roles in insurance and wholesaling, and worked in education. Starting in 1993 he served as accounting expert on IMF missions, providing accounting technical assistance to central banks around the world, organized and presented at central bank accounting workshops and participated in Financial Sector Assessment Program and Safeguard Assessment

14:0014:15

Break

12:45 - 13:00

14:1515:15

Workshop part 2 – inclusive leadership: the way forward – challenges, opportunities, benefits and risks

15:15 - 16:15

  • Current pressures and challenges to leadership and management in central banks
  • Crucial skills and qualities required for successful and effective leadership
  • The role of leaders in managing and maximising performance in times of change
  • Impact of increasing diversity in leadership and management positions for central banks
Janet Cosier

Former advisor on strategic planning and risk management

Former Bank of Canada

Janet Cosier is the former Chief Risk Officer and Adviser on Strategic Planning at the Bank of Canada. She continues in her capacity as the Chair of the Board of Directors of the Canadian Payments Association. She has served in a variety of functions including comptroller and chief accountant, as well as chief internal auditor, before being appointed adviser to the governor. She has provided technical assistance to various central banks in the areas of strategic planning, risk management, governance and financial reporting. Before joining the Bank of Canada, she worked with the Office of the Auditor General of Canada and with the Department of Industry, Trade and Commerce. Mrs Cosier holds degrees from York University and the University of Windsor in mathematics, computer science, accounting and financial management.

15:1515:45

Networking break

15:30 - 16:00

15:4516:45

Identifying and managing conduct and ethical risks

16:45 - 17:45

  • What are the important conduct and ethical risks for central banks? 
  • Impact and implications of conduct and ethical issues on central banks’ reputation
  • Important elements of a robust risk culture: people, systems and processes  
  • How to design and implement an effective conduct risk framework
Sofia Pimental

Compliance expert

Bank of Portugal

Demonstrating value to shareholders and stakeholders

13:0014:00

Embracing diversity and inclusion

14:00 - 15:00

  • What are the obstacles to greater diversity and inclusion in central banks?
  • How can central banks better attract and retain members of under-represented groups?
  • The benefits of increasing levels of diversity for policy-making
  • Successes and challenges from central banks that have adopted formal diversity policies
Andrew Kerner

Assistant professor

Michigan State University

14:0014:15

Break

12:45 - 13:00

14:1515:15

Designing and developing a central bank brand

14:15 - 15:15

  • How can branding create a strong, positive perception of a central bank to its stakeholders?
  • Developing a consistent brand throughout all communications
  • Case study on the new visual identity of the Bank of England
  • Challenges and opportunities of a redesign
  • How an in-house creative team works / how to set it up / the importance of it
Matteo Ruisi

Creative director

Bank of England

My name is Matteo and I am an award-winning Creative Director and Brand designer. In my career, I had the pleasure to work for international clients, blazing start-ups, and advertising networks, shifting the way companies present themselves to their audiences.

In 2017 I started working at the Bank of England in the Communications Directorate, guiding the in-house comms team on brand, design and communications. While working at the Bank, I’ve also been consulted by a number of central banks on branding and creative communications.

I recently directed and introduced a visual identity system for the Bank of England, which has soon started paying back in a number of ways that exceeded my expectations.

My current goal is to transfer my vision to the Comms team, empowering them to make steady improvements to the way the Bank communicates visually and verbally. And if the opportunity comes, I would love to guide other central banks towards the same game-changing results

15:1515:30

Break

12:45 - 13:00

15:3016:15

Closing remarks and delegate action plans
Concluding session led by the chair

13:00 - 13:30

  • Summary of the course
  • Discussion of the observed trends and case studies
  • Application of learning points in the delegates’ home organisations
  • Preparation of action points
Janet Cosier

Former advisor on strategic planning and risk management

Former Bank of Canada

Janet Cosier is the former Chief Risk Officer and Adviser on Strategic Planning at the Bank of Canada. She continues in her capacity as the Chair of the Board of Directors of the Canadian Payments Association. She has served in a variety of functions including comptroller and chief accountant, as well as chief internal auditor, before being appointed adviser to the governor. She has provided technical assistance to various central banks in the areas of strategic planning, risk management, governance and financial reporting. Before joining the Bank of Canada, she worked with the Office of the Auditor General of Canada and with the Department of Industry, Trade and Commerce. Mrs Cosier holds degrees from York University and the University of Windsor in mathematics, computer science, accounting and financial management.

Learning outcomes

At the conclusion of the training, participants will be able to:

  • Understand how central bankers are changing the way they work, manage and lead post-pandemic
  • Gain insights into strategic approaches to diversity and inclusion, and greening the central bank
  • Understand the implications of technological change for policy and operations
  • Identify critical factors for developing an institutional vision
  • Apply new thinking to measuring performance and curating the central bank’s brand

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Janet Cosier

Former advisor on strategic planning and risk management

Former Bank of Canada

Janet Cosier is the former Chief Risk Officer and Adviser on Strategic Planning at the Bank of Canada. She continues in her capacity as the Chair of the Board of Directors of the Canadian Payments Association. She has served in a variety of functions including comptroller and chief accountant, as well as chief internal auditor, before being appointed adviser to the governor. She has provided technical assistance to various central banks in the areas of strategic planning, risk management, governance and financial reporting. Before joining the Bank of Canada, she worked with the Office of the Auditor General of Canada and with the Department of Industry, Trade and Commerce. Mrs Cosier holds degrees from York University and the University of Windsor in mathematics, computer science, accounting and financial management.