How-to transform HR capabilities in central banks- driving and shaping central bank workforce excellence

In a rapidly changing global economic environment, central banks face mounting challenges that demand not only technical excellence but also a highly agile, skilled, and strategically aligned workforce. This two-day training program is designed specifical

Central Banking Training - Hero

How-to transform HR capabilities in central banks- driving and shaping central bank workforce excellence 

 

Dates: September 9-10 2025

Time: 2:00pm - 05:45pm (BST) | 9:00 am - 12:45pm (EDT)

Location: Virtual

 

Course includes Foundations of Central Banking e-learning

Register your interest

Course tutor:

Siska D'hoore
Siska D'hoore

Head of HR (CHRO)

National Bank of Belgium

Siska D’hoore is the Head of HR at the National Bank of Belgium. Her focus is to adapt the Bank to today’s challenges by working on culture, employer branding and talent development.

Prior to joining the Bank, she held various positions in the IT sector, first on the business side, often involved in large scale outsourcing and organizational design projects, before moving to HR as HR Director for West & Central Europe at Getronics, a worldwide IT player.

She has a large experience in various sectors (finance, public sector, services) across Europe and India. 

Programme agenda

Module 1: HR Fundamentals and shaping the workforce to meet central banking challenges

14:00 – 14:30

Course welcome and introductions

02:00 - 02:30

14:30 – 15:00

HR - the hub of central bank performance and organisational leadership

02:30 - 03:00

  • The role of a ‘Central Bank’ and the ‘Directorate General of Human Resource’
  • Determining HR strategy in supporting organisational evolution and central bank mandates
  • Perspective shift – HR professionals as central bankers first

15:00 – 15:30

Introduction to the various departments of a central bank and what they do

15:00 - 15:30

15:30 – 15:45

Workshop & Engagement: What are your main HR challenges?

15:30 - 15:45

15:45 – 16:00

Quick break

15:45 - 16:00

16:00 – 17:00

The future of work in central banks: hybrid working, culture & engagement

16:00 - 17:00

17:00 – 17:15

Workshop & Engagement: How do you drive culture and engagement within your central bank?

17:00 - 17:15

17:15 – 17:30

Module 1 - Key takeaways and closing remarks

17:15 - 17:30

Module 2: Aligning talent with mandate - Transforming HR processes

02:00 – 02:10

Welcome and introductions to module 2

14:00 - 14:10

02:10 – 02:30

Workforce planning

14:10 - 14:30

02:30 – 03:30

Taking a proactive approach to talent - Part 1

14:30 - 15:30

  • Central bankers as subject-matter experts in uncertain and challenging times
  • Attract and retain talent
  • Training and skills development

03:30 – 03:45

Workshop & Engagement: What plans have been implemented to meet central banking challenges concerning talent?

15:30 - 15:45

03:45 – 04:00

Quick break

15:45 - 16:00

04:00 – 04:45

Taking a proactive approach to talent - Part 2

16:00 - 16:45

  • Leadership development
  • Talent management
  • Performance management: Compensation and appraisal

04:45 – 05:15

HR technology for central banks

16:45 - 17:15

  • The role of data and analytics as key function in central banking
  • What systems and processes do central banks use? What is the role of AI?

05:15 – 05:30

Workshop & Engagement: Which HR KPIs do you use? What is your level of AI use in HR?

17:15 - 17:30

05:30 – 05:45

Module 2 - Key takeaways and closing remarks

17:30 - 17:45

Gain 3-month access to the Foundations of Central Banking (FCB) e-learning course which offers the comprehensive opportunity to deepen your understanding of central banking operations, policies, and services. This course will provide you with a well-rounded grasp of the key functions and inner workings of a central bank.

Why choose FCB?
- Learn at your own pace, fitting into your schedule and preferred learning style
- Receive a CPD-accredited certificate, upon successful completion of the assessment
- Gain insights from leading central bankers, with extensive, hands-on experience
- Ideal for both newcomers to central banking and those looking to strengthen their existing knowledge

In a rapidly changing global economic environment, central banks face mounting challenges that demand not only technical excellence but also a highly agile, skilled, and strategically aligned workforce. This two-day training program is designed specifically for HR professionals in central banking to reposition themselves as central bankers first — deeply understanding the institution’s mission, while tailoring HR strategies, roles, and responsibilities to ensure organizational resilience and support sound financial stability.

Participants will explore the unique HR demands of the central banking environment, develop approaches to workforce planning across specialized domains, and engage in practical workshops that foster strategic thinking, collaboration, and innovation.

Learning outcomes for you:

  • Strengthen your understanding of how HR directly supports the central bank’s mandate and long-term strategic goals
  • Adopt a “central banker-first” mindset to align people practices with economic and supervisory priorities
  • Enhance your capability to lead workforce planning, talent acquisition, and leadership development initiatives
  • Gain practical tools to manage performance, compensation, and engagement in a policy-driven environment
  • Leverage data, analytics, and AI to inform HR strategy and improve decision-making
  • Learn from peer institutions and apply best practices to your daily role

Learning outcomes for your organisation:

  • Align HR strategy with institutional objectives to support financial stability, resilience, and public trust
  • Develop a future-ready workforce capable of navigating evolving economic, regulatory, and operational demands
  • Embed stronger leadership pipelines and talent management frameworks across departments
  • Foster a culture of engagement, adaptability, and mission-driven performance
  • Optimise HR systems, processes, and technologies to enhance institutional agility and impact
  • Benchmark HR capabilities and practices against global central banking standards
Central Banking Training - Hero