Agenda

Agenda

Agenda

Day 1 | Managing Corporate Services in a Central Bank 

 

09:00

Coffee and registration

09:30

Session 1: The emerging role of the central bank COO 

  • Roles and responsibilities of the central bank COO
  • Examples of the COO’s contributions to the optimisation and management of the central bank’s day-to-day operations
  • Tips for effective cooperation and coordination with other departments and the board
  • Discussion: What do those responsible for corporate services expect from the COO; and what does the COO expect from them?  

11:00

Coffee break

11:30

Session 2: Corporate culture as the backbone of an effective and efficient operation 

  • Overview of key dynamics shaping the corporate culture in a central bank
  • Impact of factors such as personal accountability, conduct management and risk appetite on operational efficiency
  • The role of corporate culture in a central bank’s organisational resilience 
  • Discussion: What does it take to successfully change a corporate culture?

13:00

Lunch
14:00 

Session 3: Reporting: what gets measured gets reformed 

  • Key features of effective internal reporting frameworks in central banks
  • Methods and tools to assess strategic change and business performance
  • Examples of appropriate reporting for each level of management and the board
  • Discussion: How to ensure that reporting frameworks reflect the central bank’s culture? 

15:30

Coffee break

16:00

Session 4: Workshop: effective resource use – and how to demonstrate it

  • Examples of how central banks‘ use of public resources affects their reputation and authority
  • Key features of strategies for corporate services to indentify more efficient resource use and report their successes 
  • Implications for cooperation and coordination with the communications department 
  • Hands-on exercise: Participants will be divided into small groups and tackle problems based on real-life scenarios

17:30

Close

Day 2 | Good Practice in Sourcing & Risk Management

08:30

Coffee

09:00

Session 5: Procurement: finding the best value 

  • The role of procurement in a modern central bank
  • Overview of key procurement categories including IT, market data services, banknote related items and travel services
  • Tips for how central banks can maximise the return on their payables and receivables
  • Case study: Procurement function at Sveriges Riksbank

10:30

Coffee break

11:00

Session 6: Managing costs to achieve objectives: the role of HR accounting

  • Key features of effective and responsive HR management strategies
  • The role of HR accounting in matching staffing costs and resource demands
  • Examples of frameworks for design and monitoring of recruitment procedures, remuneration components, pay scales and post-employment benefits
  • Discussion: How to hire the best people, keep them and keep them happy?

12:30

Lunch

13:30

Session 7: Developing a corporate disaster recovery plan 

  • Building blocks of a corporate disaster recovery plan in central banks
  • Overview of key focus areas, overlaps and difference between business continuity and crisis management
  • Tips for effective integration – in development and activation – of the two management strategies
  • Hands on exercise: Activating disaster recovery procedures

15:00

Coffee break 

15:30

Session 8: Strengthening resilience in the digital era: cybersecurity and data protection in focus

  • Evolution of cyber and data risks in the FinTech era
  • Key features of resilient defence and containment systems in place
  • Tips for successfully integrating new technologies into existing IT systems
  • Case study: Cyber specific business resilience and data protection measures at the Bank of England

17:00

Session 9: Lessons and action points

  • Summary of the training course
  • Discussion of the observed trends and case studies
  • Application of learning points in the delegates’ home organisations
  • Preparation of action points

17:30

Close