2020 Central Bank Communications and Social Media: Strategic Framework for Effective Public Engagement

Central Bank Communications and Social Media: Strategic Framework for Effective Public Engagement

Central Bank Communications and Social Media: Strategic Framework for Effective Public Engagement

November 18 - 19

Course chair: Marek Petruš, Central bank communications consultant and former Director of the General Secretariat, Czech National Bank

How can central banks engage and consciously shape public perception in an increasingly digitalised world? How do they build and maintain market confidence in an era of tweet-driven markets and ‘fake’ news? And what does it take to provide straightforward interpretations of their primary objectives, policies and actions?  

In 2020, financial markets and media are multi-layered, globalized and increasingly technologically driven: this challenges central bank communication specialists to modify their traditional frameworks in unprecedented ways. Increasingly, they recognise the need to explain, to engage with a broader audience and to master more media platforms.

This course, ‘Central Bank Communications and Social Media: Strategic Framework for Effective Public Engagement’ is designed to equip central bankers to meet the challenges of engaging with a variety of audiences across diverse and dynamic platforms. 

Agenda

Participants will have access to pre-recorded presentations two weeks before the course

Going viral: using reggae-themed videos for financial education
Pre-recorded presentation

00:00 - 00:30

  • Overview of the Bank of Jamaica’s reggae-themed music video campaigns
  • Impact and opportunities for financial inclusion and education
  • Examples of frameworks for collecting the feedback from the public and its integration into the production process
  • Discussion: how are unconventional communication methods applied by the delegates’ central banks?
Tony Morrison

Director of public relations

Bank of Jamaica

Tony Morrison, Director of Communications at Bank of Jamaica (BOJ), is now a veteran and award-winning central bank communicator with nearly 20 years of central banking experience that began in the latter part of the Greenspan era.

His recruitment by BOJ in 2001 interrupted a near-seven year stint as a multiple award- winning investigative journalist who specialized in covering crime, politics, business and the economy in general and tourism in particular. The competitive advantage that he brought to tourism reporting, of understanding the local industry and knowing the major players, evolved from the fact that he became a journalist (by accident) after leaving a job as a resort entertainment manager after an intensive six-year career in tourism.

Bank of Jamaica’s communication output has slowly but steadily and significantly increased and improved on his watch because of his work behind the scenes to push the envelope, and his strategic advice has at critical stages helped successfully guide Jamaica through its current highly acclaimed but difficult economic reform programme. His communication advice guided two successive governments (in 2010 and 2013) through the potential minefields of two debt exchange programmes, and he piloted the smooth 2017 introduction of BOJ’s ongoing FX market reform programme. 

In 2018, however, he was forced into the spotlight as a thought leader by becoming an ‘overnight sensation’ in central banking and wider circles. His revolutionary, ground-breaking, and reggae music-infused communication campaign to sensitize the Jamaican population to BOJ’s policy switch to formal inflation targeting is like nothing ever seen before in central banking circles, and has taken the world by storm, producing viral videos and attracting coverage from over 30 international media houses plus the public commendation of the IMF, IDB, and a plethora of fellow central bank communicators, central bankers in general, economists, business journalists, local and international politicians, and the wider public.

What is lesser known is that simultaneously, he is also the full-time personality and strategist behind BOJ’s critically acclaimed and highly engaging Twitter account, which in just over two years of existence has rapidly and emphatically earned the undisputed status of the best central bank Twitter account in the world, and earned BOJ the title of ‘coolest central bank in the world.’ There are no prizes for guessing that he is also the mad genius behind BOJ’s new virtual spokesperson, the James Bond inspired/BOJ logo derived ‘Secret Agent Croc. O. Doyle,’ who has a licence to target (what else?) inflation!  

Mr. Morrison is no stranger to Central Banking Publications, as, in addition to his communication programme attracting its coverage on several occasions and earning BOJ the award for best communications initiative for 2019, he was a course attendee in 2002, course chairman in 2003, and wrote the article “How a central bank should talk” for Central Banking Quarterly Journal also in 2003.

Making the most of online platforms: a 360 approach to strategy
Pre-recorded presentation

00:00 - 00:30

  • The evolving role of online platforms in the communication landscape
  • Key strands that central banks need to master to have an effective online presence
  • Examples of the uses of platforms such as online blogs in the wider communication strategy
  • Case study: Czech National Bank’s experience of launching Twitter and Facebook accounts
Marek Petruš

Central bank communications consultant and former director of the general secretariat

Former Czech National Bank

Marek Petruš is an external relations consultant with deep expertise in financial and economic policy communications. He has worked closely with top monetary policymakers as a strategic advisor to governors in the Czech Republic as well as more than a dozen low-to-middle income developing countries. He has been affiliated with the International Monetary Fund as a short-term expert for central bank communications, advising central banks across Eastern Europe, Asia, and Africa to make their policies more transparent and on modernising their communications. His expertise and experience stems from an assignment as Director of Communications and later chancellor at the Czech National Bank (CNB), preceded by a career with the world’s leading news media companies, including Reuters and the Wall Street Journal. During his tenure, the Czech central bank upgraded its policy communications and brought its transparency and communication toolkit into line with global best practices. These advances helped solidify the CNB’s standing as one of the world's most transparent and best communicating central banks.

 

Audio-visuals: connecting with ‘generation z’
Pre-recorded presentation

00:00 - 00:30

11:0011:30

Course introduction
Opening remarks with the course chair

00:00 - 00:30

  • Introduction of the chairman
  • Overview of the training course
  • Discussion of the delegate expectations

11:3012:30

Maintaining a social media presence: how to monitor and master the latest trends
Presentation followed by Q&A

00:00 - 01:00

  • The role of social media presence in central bank communication framework
  • Overview of key opportunities and risks to be aware of
  • Tips for aligning social media strategy to central banks’ organisational mandate
  • Examples of the plain language uses and applications
Onny Widjanarko

Executive director, head of communication department

Bank Indonesia

12:3012:45

Break

00:00 - 00:15

12:4513:45

Brave new world: macro-prudential policy communication on social media
Presentation followed by Q&A

00:00 - 01:00

  • Communication challenges stemming from the growing importance of financial stability, or macro-prudential, policies
  • Disparate goals of communications on price stability and financial stability
  • Similarities between monetary policy and macro-prudential communication toolkits
  • Tips for overcoming challenges for clear and open communication
Marek Petruš

Central bank communications consultant and former director of the general secretariat

Former Czech National Bank

Marek Petruš is an external relations consultant with deep expertise in financial and economic policy communications. He has worked closely with top monetary policymakers as a strategic advisor to governors in the Czech Republic as well as more than a dozen low-to-middle income developing countries. He has been affiliated with the International Monetary Fund as a short-term expert for central bank communications, advising central banks across Eastern Europe, Asia, and Africa to make their policies more transparent and on modernising their communications. His expertise and experience stems from an assignment as Director of Communications and later chancellor at the Czech National Bank (CNB), preceded by a career with the world’s leading news media companies, including Reuters and the Wall Street Journal. During his tenure, the Czech central bank upgraded its policy communications and brought its transparency and communication toolkit into line with global best practices. These advances helped solidify the CNB’s standing as one of the world's most transparent and best communicating central banks.

 

13:4514:00

Break

00:00 - 00:15

14:0015:00

Effective engagement: financial education campaigns
Live interview and discussion

00:00 - 01:00

Tony Morrison

Director of public relations

Bank of Jamaica

Tony Morrison, Director of Communications at Bank of Jamaica (BOJ), is now a veteran and award-winning central bank communicator with nearly 20 years of central banking experience that began in the latter part of the Greenspan era.

His recruitment by BOJ in 2001 interrupted a near-seven year stint as a multiple award- winning investigative journalist who specialized in covering crime, politics, business and the economy in general and tourism in particular. The competitive advantage that he brought to tourism reporting, of understanding the local industry and knowing the major players, evolved from the fact that he became a journalist (by accident) after leaving a job as a resort entertainment manager after an intensive six-year career in tourism.

Bank of Jamaica’s communication output has slowly but steadily and significantly increased and improved on his watch because of his work behind the scenes to push the envelope, and his strategic advice has at critical stages helped successfully guide Jamaica through its current highly acclaimed but difficult economic reform programme. His communication advice guided two successive governments (in 2010 and 2013) through the potential minefields of two debt exchange programmes, and he piloted the smooth 2017 introduction of BOJ’s ongoing FX market reform programme. 

In 2018, however, he was forced into the spotlight as a thought leader by becoming an ‘overnight sensation’ in central banking and wider circles. His revolutionary, ground-breaking, and reggae music-infused communication campaign to sensitize the Jamaican population to BOJ’s policy switch to formal inflation targeting is like nothing ever seen before in central banking circles, and has taken the world by storm, producing viral videos and attracting coverage from over 30 international media houses plus the public commendation of the IMF, IDB, and a plethora of fellow central bank communicators, central bankers in general, economists, business journalists, local and international politicians, and the wider public.

What is lesser known is that simultaneously, he is also the full-time personality and strategist behind BOJ’s critically acclaimed and highly engaging Twitter account, which in just over two years of existence has rapidly and emphatically earned the undisputed status of the best central bank Twitter account in the world, and earned BOJ the title of ‘coolest central bank in the world.’ There are no prizes for guessing that he is also the mad genius behind BOJ’s new virtual spokesperson, the James Bond inspired/BOJ logo derived ‘Secret Agent Croc. O. Doyle,’ who has a licence to target (what else?) inflation!  

Mr. Morrison is no stranger to Central Banking Publications, as, in addition to his communication programme attracting its coverage on several occasions and earning BOJ the award for best communications initiative for 2019, he was a course attendee in 2002, course chairman in 2003, and wrote the article “How a central bank should talk” for Central Banking Quarterly Journal also in 2003.

Marek Petruš

Central bank communications consultant and former director of the general secretariat

Former Czech National Bank

Marek Petruš is an external relations consultant with deep expertise in financial and economic policy communications. He has worked closely with top monetary policymakers as a strategic advisor to governors in the Czech Republic as well as more than a dozen low-to-middle income developing countries. He has been affiliated with the International Monetary Fund as a short-term expert for central bank communications, advising central banks across Eastern Europe, Asia, and Africa to make their policies more transparent and on modernising their communications. His expertise and experience stems from an assignment as Director of Communications and later chancellor at the Czech National Bank (CNB), preceded by a career with the world’s leading news media companies, including Reuters and the Wall Street Journal. During his tenure, the Czech central bank upgraded its policy communications and brought its transparency and communication toolkit into line with global best practices. These advances helped solidify the CNB’s standing as one of the world's most transparent and best communicating central banks.

 

15:0015:00

End of day 1

00:00 - 00:01

11:0012:00

What (not) to say to markets, when and how?
Presentation followed by Q&A

00:00 - 01:00

  • The role of communication with markets in monetary policy design and implementation
  • Overview of key signals that market participants are looking for in policy announcements
  • Examples of frameworks and processes ensuring that central banks’ messages are consistent and context-sensitive
Niko Herrala

Head of monetary policy implementation

Bank of Finland

Niko Herrala works as a Head of Division in the Market Operations Department at the Bank of Finland. He is also a member of ESCB's Working Group on Monetary Policy Implementation.

12:0012:15

Break

00:00 - 00:15

12:1513:15

Reaching out
Presentation followed by Q&A

00:00 - 01:00

  • How Norges Banks uses social media to make their information and decision making accessible to a wider audience
  • The need for different content on different platforms
  • Examples of successes and failures (and why “going viral” in many cases isn’t necessarily a good measure for success)
Oda Faremo Lindholm

Senior communications advisor, Norges Bank

Norges Bank

Oda Faremo Lindholm is an economic historian and works as a senior advisor and community manager in Norges Banks department of communication and external relations. Prior to working in Norges Bank, she worked as a journalist in several different Norwegian newspapers, and as a researcher at Norway’s public broadcaster, NRK. At NRK she also worked extensively with content production to some of NRKs biggest social media profiles. She has also published a successful book (in Norwegian) about critical interaction with social media, called “Bullshitfilteret” (The bullshit filter) .

13:1513:30

Break

00:00 - 00:15

13:3014:30

Regaining trust in an era of fast moving/changing media landscape
Presentation followed by Q&A

00:00 - 01:00

Karen Branding

Senior vice-president public affairs

Federal Reserve Bank of St Louis

Karen Branding is the St. Louis Fed’s senior vice-president for public affairs, overseeing the Bank’s external and internal communications, industry and government relations, public outreach, economy museum and creative services.  She is a member of the Bank’s Management Committee.

Before joining the Bank in 2011, she was the associate dean of marketing and communications for Washington University’s Olin Business School. She was with Anheuser-Busch for 15 years, serving as chairman, president and CEO of its Busch Creative Services subsidiary; corporate vice president of Busch Entertainment Corporation; and director of corporate communications for the parent company. Her early career was in Washington, DC, where she was a public policy analyst at the U.S. Office of Management and Budget and U.S. Department of the Treasury.  She entered the federal government as a presidential management fellow.

Ms. Branding earned her bachelor's in public administration from Drake University, masters in public affairs from Indiana University and MBA from Washington University in St. Louis.

Ms. Branding is active in the community, with current or past board service at Drake University, United Way of Greater St. Louis Executive Committee and chair of its Public Affairs Committee, St. Andrew’s Resources for Seniors, Eden Theological Seminary, Unleashing Potential/Neighborhood Houses, St. Louis Regional Chamber, and others. She is the recipient of Washington University’s Emory Award for leadership and scholarship, YWCA’s Leader of Distinction Award, and Drake University’s Alumni Loyalty Award.

14:3015:00

Break

00:00 - 00:15

15:0015:45

Visualisation: new tools and techniques for visualising new data sets

13:30 - 15:00

  • Data visualization: state of the art
  • Overview of machine-learning based tools and techniques
  • Applications in financial data analytics
  • Opportunities for central banks’ communications
Lyndsey Pereira-Brereton

Data Visualisation Editor

Bank of England

15:4516:15

Networking break

15:30 - 16:00

Post training survey and feedback

00:00 - 00:30

Course alumni group

00:00 - 00:30

CPE/CPD certificate

00:00 - 00:30